The project gathered the wanting experiences of 422 mystery purchasers across the country between June 2018 to Feb. 2019, focusing on the six largest telcos.
Alarmingly, purchasers with disabilities had grief discovering the explicit alternate suggestions to their wants. Moreover, they reported far lower pride charges and confronted extra aggressive sales techniques when in contrast with buyers with out disabilities. In a single occasion, a mystery client reported an low subject when attempting to invent a signal language interpreter, a carrier that some telcos claim they give. With that acknowledged, the CRTC wrote “the pattern used to be not gigantic enough to bid definitively if here’s a scientific misfortune and additional investigation might very successfully be warranted.”